|
| |
Terms and Conditions of Booking
These terms and conditions are strictly for online booking
only and override all other printed or verbal booking conditions.
What happens once I have purchased my
activity ?
Once we have processed
your payment you will be sent a confirmation pack containing full details of
your chosen activity and a confirmation number.
Please then call our
Booking office on 01786 880 539 quoting your
confirmation number and we will schedule your day with us*.
Conditions of booking
-
Although we endeavor in every aspect to ensure your safety whilst in our
care, persons under the influence of alcohol or drugs practice this sport at
their own risk.
-
Failure to follow concise instructions by our staff may also affect your
rights as a consumer.
-
We reserve the right to cancel days at short notice due to unsuitable
weather conditions.
Phoenix Falconry Services Ltd
cannot offer a refund on any expenses you may incur in relation to the
cancelled experience
-
Refunds will only be considered at the discretion of the management. No
refund will be given if the participant cancels within 7 days of booked day.
If more than 7 days notice is given we will rearrange a date that is
convenient to both parties.
-
All requests for refunds must be put in writing to our booking office
address within 14 days of the problem.
-
We also do not allow casual callers on site. If you wish to visit then
please contact us to arrange instructors.
-
We do not allow unpaid spectators on any of our experiences.
-
Details of insurance available on request.
-
* Your
activity must be booked within three (3) months of your
purchase
PHOENIX
FALCONRY SERVICES LTD
Privacy Policy
Who we are.
In this Privacy Policy
references to "we" and "us" are to ‘Phoenix Falconry Services ltd.
What and
how is information collected
The
information we collect via this website may include:
(1)
Any personal details you type in and submit, such as name, address, email
address, etc.
(2)
Your IP address (this is your computer's individual identification number) which
is automatically logged by our web server. This is used to note your interest in
our website.
(3)
Session information stored in cookies, these do not include any personal
information.
(4)
Under no circumstances will we hold sensitive payment details such as your card
number, expiry date and security code. All transactions are handled through our
accredited payment bureau, OPTIMAL PAYMENTS Ltd. For more information on OPTIMAL
PAYMENTS privacy policy please refer to
www.optimalpayments.co.uk
What we do with your
information
Any
personal information we collect from this website will be used in accordance
with the Data Protection Act 1998 and other applicable laws. The details we
collect will be used:-
(1) To process your order and to provide after-sales
service.
(2) To comply with legal requirements.
(3) In certain cases we may use your email address to
send you information on our other products and services. Please contact us if
you do not wish this to happen,
Your rights
You
can ask us to update or remove your personal information by emailing
gary_hedges@btinternet.com.
or by
writing to us at our customer service address.
Spectator
and Age limit policy.
Places on our ‘Meet the Birds’ activity
are strictly limited to ten people.
Spectators are welcome but as they take
up one of these places we make a charge of 50% of the current advertised price.
This is payable before the activity commences.
We DO NOT allow spectators to
attend our ‘Walk in the Wilderness’ or ‘Falconry adventure’ activities.
All our activities are strictly limited
to those over the age of 14.
Return to online booking
form
Return to main web site
|
